Research on Pre-examination and Triage Service for Outpatients in Large General Hospitals_West China Medical Journal

Authors：

 SONGShi-yao , TANMing-ying , ZHOUYu-ping

Out-patient Department, West China Hospital, Sichuan University, Chengdu, Sichuan 610041, P. R. China;

Corresponding?author：

Keywords：

Large hospital; Pre-examination and triage service; Research

DOI：

10.7507/1002-0179.20150384

Video：

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Abstract Full text Figures/Tables Video References Cited by

Objective To explore the application of pre-examination and triage service for outpatients in large general hospitals to improve the quality of service and increase the satisfaction of the patients. Methods By using convenience sampling, the outpatients from four third-class A level hospitals were investigated with self-designed questionnaire between July and August, 2013. The patients were differentiated according to the frequency of visiting doctors; the first and subsequent visit being the variables, the rank-sum test was used to investigate the demand and satisficing of the pre-examination and triage service in the two kinds of outpatients in large general hospitals. Results The satisficing of the pre-examination and triage service was high; the demand of the service was high in the first-visit patients with high satisficing. The difference in out-patient consultation between the two kinds of patients were significant. Conclusion Pre-examination and triage service has a great guiding effect on outpatients in large general hospitals, and its availability is related to the type of the patients, awareness rate of the service and satisfaction to nurses.

Citation： SONGShi-yao, TANMing-ying, ZHOUYu-ping. Research on Pre-examination and Triage Service for Outpatients in Large General Hospitals. West China Medical Journal, 2015, 30(7): 1331-1333. doi: 10.7507/1002-0179.20150384 Copy

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1. 葉小萍, 郭仙斌. 急診科預檢分診工作的意義和分診技巧[J]. 福建醫藥雜志, 2008, 30(1):152.
2. 邢婧, 靳杭紅, 任歡. 如何培養門診護士的職業素質[J]. 醫學信息:中旬刊, 2011(6):2706.
3. 宋霞, 黃梅. 綜合醫院門診預檢分診存在的問題及改進措施[C]//全國門急診護理學術交流會議論文匯編. 北京:中華護理學會, 2011:3.
4. 朱蓓, 姜梅, 王芝, 等. 改良早期預警評分在心臟科門診預檢分診中的應用[J]. 護士進修雜志, 2013, 22:2031-2032.
5. 馬培志, 陳傳亮, 楊曉紅. 大型綜合性醫院門診特點及對策分析[J]. 現代醫院管理, 2012, 10(5):51-53.
6. 中華人民共和國衛生部. 2012年1季度全國醫療服務情況[EB/OL]. (2012-05-16)[2013-12-28]. http://www.moh.gov.cn.
7. 季秀玲, 龐秀英, 王麗群, 等. 老年急腹癥 49例超聲診斷及誤診分析[J]. 中國誤診學雜志, 2011, 11(25):6174.
8. 梁秋. 急腹癥的預檢分診及護理觀察[J]. 中國醫學創新, 2012, 9(30):52-53.
9. 李念, 劉姿, 李寧秀, 等. 門診患者對就診信息知曉與依從情況影響因素研究[J]. 華西醫學, 2013, 28(4):602-604.
10. 李曉瀅, 王渭蓮, 梁紅, 等. 門診患者候診需求的調查分析與對策[J]. 中華醫院管理雜志, 2000, 16(12):734.
11. 任芳. 門診患者常見的心理問題及應對策略[J]. 中國實用護理雜志, 2010, 26(33):39-40.
12. 劉龍秀. 標準操作程序在門診預檢分診質量管理中的應用研究[J]. 實用臨床醫藥雜志, 2012, 16(18):101-103.
13. 譚明英, 羅敏, 呂鳳瓊. 門診患者不同就診時段需求特點及對策[J]. 華西醫學, 2011, 26(10):1566-1567.
14. 司馬欣元, 王亞平. 綜合醫院門診分診服務存在的缺陷及對策[J]. 湖南中醫藥大學學報, 2010, 30(4):69-70.

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