Study on the Effect of Doctor-nurse-patient Communication Area in the Surgical Ward_West China Medical Journal

Authors：

 WenYue ,  YinYiqiong , LiuChunjuan , LaiYunyun

Department of Gastrointestinal Surgery, West China Hospital, Sichuan University, Chengdu, Sichuan 610041, P. R. China;

Corresponding?author：

YinYiqiong, Email: yiqiong489@163.com

Keywords：

Doctor-nurse-patient communication area; Surgical ward; Effect

DOI：

10.7507/1002-0179.201600481

Video：

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Abstract Full text Figures/Tables Video References Cited by

Objective To explore the effect of doctor-nurse-patient communication area established in the ward. Methods Before (July to September 2013) and three months after (October to December 2013) the establishment of doctor-nurse-patient communication area, 30 doctors, 30 nurses and 216 patients or their family members were respectively investigated by questionnaires and interviews, and the data were collected and compared by t test. Results Thirty questionnaires for doctors, 30 for nurses and 216 for patients or their family members were issued before and after the establishment of doctor-nurse-patient communication area. The response rate for the questionnaires was 100%. After the implementation of doctor-nurse-patient communication area, the satisfaction of patients' family members, nurses' awareness of the patients' condition and implementation of health education were significantly higher than those before the implementation (P < 0.05). Conclusion The doctor-nurse-patient communication area established in the surgical ward can promote the trust between the patients and medical staff, create a good atmosphere to understand the needs of patients, meet patients' demand as far as possible and improve communication ability of medical staff, which makes doctors, nurses and patients more satisfied.

Citation： WenYue, YinYiqiong, LiuChunjuan, LaiYunyun. Study on the Effect of Doctor-nurse-patient Communication Area in the Surgical Ward. West China Medical Journal, 2016, 31(10): 1752-1754. doi: 10.7507/1002-0179.201600481 Copy

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14.	張會芝, 盧杰, 駱金凱, 等.開展優質護理服務轉變護理工作模式[J].中國護理管理, 2010, 10(4): 29-31.
15.	顏霞, 張素, 孟春英, 等.溝通技巧對護理質量的影響[J].中華護理雜志, 1998, 33(6): 366-367.

1. 匡洪宇, 鄒偉, 段鵬, 等.加強實習醫師醫護患溝通能力培養的探討[J].醫學教育探索, 2007, 6(2): 154-176.
2. 張金枝.加強護患溝通在防范醫療糾紛中的作用[J].中國實用神經疾病雜志, 2009, 12(6): 75.
3. 徐群燕, 應立英, 王惠琴.醫生和護士對醫護關系評價的差異性調查[J].護理學雜志, 2006, 21(22): 9-11.
4. 劉曉楓.護患溝通"度"的把握及對策[J].中國中醫藥現代遠程教育, 2010, 8(11): 183.
5. 王文秀, 張艷媛, 張秀英, 等. PDCA循環在護理管理中的應用進展[J].中華現代護理雜志, 2015, 21(3): 370-372.
6. 王金玉, 李瓊穎, 沈敏, 等. PDCA管理模式提高臨床護士工作滿意度的效果[J].解放軍護理雜志, 2014(20): 56-59.
7. Manojlovich M, Decicco B. Healthy work environments, nurse-physician communication, and patients' outcomes[J]. Am J Crit Care, 2007, 16(6): 536-543.
8. Gurses AP, Carayon P. Performance obstacles of intensive care nurses[J]. Nurs Res, 2007, 56(3): 185-194.
9. 李付華.加強醫護患溝通防范醫療糾紛[J].中國實用神經疾病雜志, 2010, 13(1): 81-83.
10. 邢秀華, 汪秀江.護理工作中應注意的細節問題[J].齊魯護理雜志, 2006, 12(7): 679.
11. 吳國豪.重視合并心血管疾病的普通外科病人圍術期處理[J].中國實用外科雜志, 2008, 28(2): 81-83.
12. 中國醫院協會.患者安全目標手冊: 2008年[M].北京:科學技術文獻出版社, 2008: 37-51.
13. 侯曉婷, 徐征, 周玉潔, 等.結直腸癌住院患者參與手術治療決策的現況研究[J].中華護理雜志, 2014, 49(5): 526-529.
14. 張會芝, 盧杰, 駱金凱, 等.開展優質護理服務轉變護理工作模式[J].中國護理管理, 2010, 10(4): 29-31.
15. 顏霞, 張素, 孟春英, 等.溝通技巧對護理質量的影響[J].中華護理雜志, 1998, 33(6): 366-367.

West China Medical Journal

Study on the Effect of Doctor-nurse-patient Communication Area in the Surgical Ward

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