Development for day surgery patient satisfaction evaluation scale_West China Medical Journal

Authors：

WANG Yanji ¹ , LIU Yang ² ,  LUO Hongmei ¹ , DAI Yang ³

1. Department of Ophthalmology, West China Hospital, Sichuan University / West China School of Nursing, Sichuan University, Chengdu, Sichuan 610041, P. R. China;
2. Day Surgery Center, West China Hospital, Sichuan University, Chengdu, Sichuan 610041, P. R. China;
3. Day Surgery Center, West China Hospital, Sichuan University / West China School of Nursing, Sichuan University, Chengdu, Sichuan 610041, P. R. China;

Corresponding?author：

LUO Hongmei, Email: 401690191@qq.com

Keywords：

Day surgery; Satisfaction evaluation; Reliability and validity test

DOI：

10.7507/1002-0179.202007351

Video：

Export PDF Favorites Scan Get Citation

Abstract Full text Figures/Tables Video References Cited by

Objective To develop a patient satisfaction evaluation scale for day surgery and test its reliability and validity, so as to provide a scientific and effective tool for day surgery patient satisfaction assessment.Methods The literature review method was used to form an entry pool, and the initial version of the scale was formed in conjunction with the expert review method. And then a preliminary survey was conducted to obtain the tentative version of the scale. Finally, 290 day surgery patients discharged between June 15th and July 15th, 2019 were selected to accomplish a survey to check the reliability and validity of the scale.Results Finally, a day surgery patient satisfaction evaluation scale was formed, containing 3 stages (pre-hospital, hospitalization, and postdischarge follow-up), 3 dimensions (medical staff evaluation, medical service evaluation, and environment and process evaluation), and 40 items. After the formal survey, the overall Cronbach’s α coefficient of the scale was 0.980, the Spearman-Brown coefficient was 0.933, the Guttman’s half-coefficient was 0.932, and the content validity was 0.87-1.00.Conclusion The day surgery patient satisfaction evaluation scale was proven good reliability and validity, which can be used as a measurement tool for day surgery patients and applied to clinical practice.

Citation： WANG Yanji, LIU Yang, LUO Hongmei, DAI Yang. Development for day surgery patient satisfaction evaluation scale. West China Medical Journal, 2021, 36(2): 225-229. doi: 10.7507/1002-0179.202007351 Copy

1.	王碩, 張揚, 劉雪松, 等. 基于ACSI模型的醫院病人滿意度評價框架構建. 醫學與社會, 2013, 26(4): 24-25, 40.
2.	趙大仁, 張揮武, 曹勍, 等. 三級公立醫院績效考核內涵與思考. 衛生經濟研究, 2019, 36(9): 33-34, 37.
3.	谷波, 成翼娟, 張駿. 住院病人護理滿意度量表的研制. 中國護理管理, 2006, 6(10): 17-19.
4.	徐劍鷗, 顧則娟, 陳麗, 等. 住院患者滿意和體驗監測量表的研制. 中國護理管理, 2011, 11(12): 32-35.
5.	Langemo DK, Anderson J, Volden CM. Nursing quality outcome indicators. The North Dakota Study. J Nurs Adm, 2002, 32(2): 98-105.
6.	Lynn MR. Determination and quantification of content validity. Nurs Res, 1986, 35(6): 382-385.
7.	武小悅, 劉琦. 應用統計學. 長沙: 國防科技大學出版社, 2009: 389-397.
8.	劉小麗, 戴龍, 陳波, 等. 糖尿病患者自我管理知識、態度、行為評價量表的效度與信度評價. 中華預防醫學雜志, 2016, 50(1): 56-60.
9.	向御婷, 熊莉娟, 何嘉, 等. 護士個人-組織契合評估量表的編制及信效度檢驗. 護理學雜志, 2019, 34(20): 48-51.
10.	白雪, 馬洪升, 羅利. 中外日間手術發展對比研究及展望. 中國醫院管理, 2014, 34(5): 35-37.
11.	殷宇, 戴燕. 日間手術病房預約處爽約原因分析及對策. 華西醫學, 2016, 31(4): 624-625.
12.	戴燕, 張雨晨, 馬洪升, 等. 日間手術模式接受意愿及滿意度調查分析. 華西醫學, 2016, 31(4): 639-641.
13.	譚華偉, 陳菲, 張培林, 等. 重慶市民營醫院住院患者就醫體驗及其影響因素分析. 上海交通大學學報(醫學版), 2015, 35(7): 1056-1061.
14.	馬倩, 肖錦鋮. 合肥地區縣級公立醫院住院患者就醫體驗影響因素研究. 南京醫科大學學報(社會科學版), 2020, 20(3): 225-230.
15.	陳亞玲, 莫洋, 譚亮, 等. 綜合性醫院日間手術中心的建設和運營管理. 華西醫學, 2019, 34(2): 127-132.

1. 王碩, 張揚, 劉雪松, 等. 基于ACSI模型的醫院病人滿意度評價框架構建. 醫學與社會, 2013, 26(4): 24-25, 40.
2. 趙大仁, 張揮武, 曹勍, 等. 三級公立醫院績效考核內涵與思考. 衛生經濟研究, 2019, 36(9): 33-34, 37.
3. 谷波, 成翼娟, 張駿. 住院病人護理滿意度量表的研制. 中國護理管理, 2006, 6(10): 17-19.
4. 徐劍鷗, 顧則娟, 陳麗, 等. 住院患者滿意和體驗監測量表的研制. 中國護理管理, 2011, 11(12): 32-35.
5. Langemo DK, Anderson J, Volden CM. Nursing quality outcome indicators. The North Dakota Study. J Nurs Adm, 2002, 32(2): 98-105.
6. Lynn MR. Determination and quantification of content validity. Nurs Res, 1986, 35(6): 382-385.
7. 武小悅, 劉琦. 應用統計學. 長沙: 國防科技大學出版社, 2009: 389-397.
8. 劉小麗, 戴龍, 陳波, 等. 糖尿病患者自我管理知識、態度、行為評價量表的效度與信度評價. 中華預防醫學雜志, 2016, 50(1): 56-60.
9. 向御婷, 熊莉娟, 何嘉, 等. 護士個人-組織契合評估量表的編制及信效度檢驗. 護理學雜志, 2019, 34(20): 48-51.
10. 白雪, 馬洪升, 羅利. 中外日間手術發展對比研究及展望. 中國醫院管理, 2014, 34(5): 35-37.
11. 殷宇, 戴燕. 日間手術病房預約處爽約原因分析及對策. 華西醫學, 2016, 31(4): 624-625.
12. 戴燕, 張雨晨, 馬洪升, 等. 日間手術模式接受意愿及滿意度調查分析. 華西醫學, 2016, 31(4): 639-641.
13. 譚華偉, 陳菲, 張培林, 等. 重慶市民營醫院住院患者就醫體驗及其影響因素分析. 上海交通大學學報(醫學版), 2015, 35(7): 1056-1061.
14. 馬倩, 肖錦鋮. 合肥地區縣級公立醫院住院患者就醫體驗影響因素研究. 南京醫科大學學報(社會科學版), 2020, 20(3): 225-230.
15. 陳亞玲, 莫洋, 譚亮, 等. 綜合性醫院日間手術中心的建設和運營管理. 華西醫學, 2019, 34(2): 127-132.

West China Medical Journal

Development for day surgery patient satisfaction evaluation scale

Abstract Full text Figures/Tables Video References Cited by

Previous Article

Next Article

Format

Content