【摘要】 目的 調查手術室工作多層面滿意度，分析影響其滿意度的因素，提出干預措施。 方法 采用自行設計調查表對手術醫生、手術患者或家屬、病區護士、手術室護生進行手術室工作滿意度調查分析。 結果 2009年4季度各層面滿意度gt;95%，比1季度滿意度提高了9.51%，與1季度相比有統計學意義（Plt;0.05）。且護理人員素質、手術室管理、人文服務等都有不同程度的提高。 結論 對手術室滿意度進行多層面定期調查和不定期抽查，全方位地分析不同層面影響滿意度的因素，采取有效的干預措施，達到持續質量改進。【Abstract】 Objective To investigate the multidimensional satisfaction in the operating room’s work and to analyse various factors and intervention measures. Methods The multidimensional satisfaction in the operating room’s work of surgeon, surgical patients, family members, ward nurses, and practical nurses were investigated and anlyzed by self-designed questionnaire. Results In 2009, various satisfaction rate of the fourth quarter is 95%, compare with the the first quarter, the satisfaction rate of the fourth quarter increased 9.51%, the difference was statistically significant(Plt;0.05). The paramedic’s quality, management of operating room, quality of nurse, human services have got different increase. Conclusion To conduct the multidimensional periodic surveys and occasional spot checks about satisfaction rate of the operating room, and to analyze roundly the different levels factors of affecting the satisfaction rate can take effective interventions to achieve continuous improvement of the nurse quality.
This article introduces the measures that the scientific research base of West China Hospital has taken in its emergent response to the unexpected huge Wenchuan earthquake disaster, including safe evacuation, safety examination and removal of hidden dangers, damage reporting and a series of subsequent measures.
ObjectiveTo explore the plan-do-check-action (PDCA) circulation method in reducing errors in general inspection items of health examination and to improve the quality of examination.
MethodsUsing PDCA circulation method, the reasons of errors in general items of health examination for 39 individuals examinied between August and December 2010 were analyzed. Rectification was carried out according to the reasons, and the differences in the incidence rate of errors in general items of health examination before (from August to December, 2010) and after the rectification was (from Auguest to December, 2011) was compared.
ResultsAfter the rectification, the incidence of errors in general items of health examination (0.08%) was significantly lower than that before the rectification (0.45%) (P<0.05).
ConclusionPDCA circulation method can effectively reduce the incidence of errors in general items of health examination thus may ensure the medical quality.
