【摘要】 目的 總結開展“優質護理服務示范工程活動”以來，護士滿意度提高的原因與經驗。 方法 分別于2010年1月和11月采用一般情況調查表及明尼蘇達工作滿意度問卷短式量表調查干部/老年科的護士在開展“優質護理服務示范工程活動”前后的工作滿意度。 結果 開展“優質護理服務示范工程活動”1年以來，護士的內在滿意度上升了35.27%，外在滿意度上升了29.25%，一般滿意度上升了27%。 結論 干部/老年科通過提高護士對各崗位的價值與責任的認可，科學規劃護士的職業生涯，完善科室文化建設、薪酬與激勵機制使護士的職業成就感、自身價值滿意度均有不同程度提高。【Abstract】 Objective To summarize the reasons and experience of enhancing nurse′s satisfaction after improving the “high-quality nursing services”. Methods A general questionnaire and Minnesota Satisfaction Questionnaire (MSQ) were used to investigate satisfactions of nurses working at the senior leader/ person′s wards before and after improving the activity on “high-quality nursing service”. Results One year later, the inner satisfactions of participates increased 35.27%, the outer satisfactions increased 29.25%, and the general satisfactions increased 27%. Conclusion Nurse′s professional achievability and the satisfaction on self-value increase after enhancing professional value and responsibility of nurse, planning reasonably professional career of nurse, and perfecting culture construction, and the salary and encourage mechanism.
