As technology continues to advance and artificial intelligence technology is widely applied, ChatGPT (Chat Generative Pre-trained Transformer) is beginning to make its mark in the field of healthcare consultation services. This article summarizes the current applications of ChatGPT in healthcare consultation services, reviewing its roles in four areas: dissemination of disease knowledge, assisting in the understanding of medical information, personalized health education and guidance, and preliminary diagnostic assistance and medical guidance. It also explores the development prospects of ChatGPT in healthcare consultation services, as well as the challenges and ethical dilemmas it faces in this field.
