Research on the application effect of information construction of the hospital admission service center based on improving patients’ medical experience_West China Medical Journal

Authors：

XIANG Lüna ¹ , HU Xiaolan ¹ , HE Zishan ¹ , LEI Hong ² ,  MA Li ¹

1. Department of Out-patient, West China Hospital, Sichuan University, Chengdu, Sichuan, 610041, P. R. China;
2. Center of Health Management, the First People’ Hospital of Longquanyi District, Chengdu, Sichuan, 610000, P. R. China;

Corresponding?author：

MA Li, Email: 1004500237@qq.com

Keywords：

Admission service center; information construction; medical experience

DOI：

10.7507/1002-0179.202303194

Video：

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Objective To construct an information hospital service system and discuss the application effect of information construction in the hospital service center. Methods Patients admitted to West China Hospital of Sichuan University between June 2022 and January 2023 were selected. We innovatively practiced intelligent safety gate, self-appointment admission registration, pre-hospital examination and advance migration, pre-hospital health education, an age-appropriate transformation of information service, and other information service measures to investigate the medical experience of patients, and compared patients’ satisfaction with medical treatment under four admission management methods (Huayitong APP, WeChat, self-service machine, and manual management). Results A total of 1452 patients were surveyed. The overall satisfaction score for medical treatment of patients was (4.98±0.04) points. Among them, Huayitong APP was (4.99±0.03) points, WeChat was (4.98±0.13) points, self-service machine was (4.97±0.05) points, and manual treatment was (4.92±0.11) points. There was a statistically significant difference between groups in overall satisfaction with different admission procedures (F=68.582, P<0.001). Since the information construction of the hospital admission service center was carried out, the average time of admission was (12.4±2.3) minutes, and 89.4% (1 298/1 452) of patients thought the time of admission was ideal. Conclusions The information construction of a hospital admission service center can effectively improve patients’ medical experience and enhance patient satisfaction. In the future, it is necessary to explore the influencing factors of patients’ satisfaction with information construction, and constantly improve and upgrade the information construction of hospital admission service centers.

Citation： XIANG Lüna, HU Xiaolan, HE Zishan, LEI Hong, MA Li. Research on the application effect of information construction of the hospital admission service center based on improving patients’ medical experience. West China Medical Journal, 2023, 38(8): 1225-1230. doi: 10.7507/1002-0179.202303194 Copy

1.	王琳琳, 馮威, 黃劍韜, 等. 基于信息化醫療系統的智慧醫療 APP 應用設計與思考. 中國數字醫學, 2019, 14(2): 113-116.
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5.	劉濤, 靳永愛. 人口流動視角下的中國新冠疫情擴散時空動態——傳統數據和大數據的對比研究. 人口研究, 2020, 44(5): 44-59.
6.	陳啟岳, 沈亮, 陳燦達, 等. 大型綜合醫院入院服務中心的信息化建設實踐與應用創新. 中國數字醫學, 2021, 16(2): 89-92.
7.	余江, 陳學濤, 張玲, 等. 基于微信公眾平臺提升入院服務效能的實踐與思考. 中國數字醫學, 2020, 15(7): 57-59.
8.	劉子嘉, 黃宇光. “三聯預康復”: ERAS 的術前優化. 醫學與哲學, 2017, 38(6): 12-14.
9.	曾妃, 蘭美娟, 梁江淑淵, 等. 25 例肺移植患者術前預康復的護理. 中華護理雜志, 2022, 57(17): 2080-2084.
10.	陳曼, 金林, 吳明瓏, 等. 老年全髖關節置換患者的術前預康復. 護理學雜志, 2022, 37(14): 90-93.
11.	李寅翠, 劉云. 全膝關節置換患者三聯預康復的研究進展. 護理與康復, 2020, 19(5): 28-31.
12.	陳佳萍, 施曉蘭, 李鶴. 胰腺癌患者術前預康復的研究進展. 現代臨床護理, 2022, 21(3): 72-78.
13.	朱峰, 龔劍峰. 預康復在腹部外科中的價值. 腹部外科, 2021, 34(1): 10-13, 17.
14.	Prentice JC, Davies ML, Pizer SD. Which outpatient wait-time measures are related to patient satisfaction?. Am J Med Qual, 2014, 29(3): 227-235.
15.	Goldstein IH, Hribar MR, Read-Brown S, et al. Association of the presence of trainees with outpatient appointment times in an ophthalmology clinic. JAMA Ophthalmol, 2018, 136(1): 20-26.
16.	Hsiang WR, Lukasiewicz A, Gentry M, et al. Medicaid patients have greater difficulty scheduling health care appointments compared with private insurance patients: a meta-analysis. Inquiry, 2019, 56: 46958019838118.
17.	Hribar MR, Huang AE, Goldstein IH, et al. Data-driven scheduling for improving patient efficiency in ophthalmology clinics. Ophthalmology, 2019, 126(3): 347-354.
18.	余開煥, 余紅松, 馬鵬. 醫院信息化建設有利于改善醫患關系. 中國數字醫學, 2014, 9(11): 106-108.

1. 王琳琳, 馮威, 黃劍韜, 等. 基于信息化醫療系統的智慧醫療 APP 應用設計與思考. 中國數字醫學, 2019, 14(2): 113-116.
2. 王秋霞, 劉利, 杜曉莉. 美國醫療信息化建設特點及其經驗啟示. 衛生經濟研究, 2019, 36(12): 50-52.
3. 王為光. 在醫療保險信息化建設中應用大數據分析的研究. 計算機測量與控制, 2020, 28(5): 160-164.
4. 鄔家鵬. 醫療檔案信息化建設的幾點思考. 蘭臺世界, 2016(13): 14-16.
5. 劉濤, 靳永愛. 人口流動視角下的中國新冠疫情擴散時空動態——傳統數據和大數據的對比研究. 人口研究, 2020, 44(5): 44-59.
6. 陳啟岳, 沈亮, 陳燦達, 等. 大型綜合醫院入院服務中心的信息化建設實踐與應用創新. 中國數字醫學, 2021, 16(2): 89-92.
7. 余江, 陳學濤, 張玲, 等. 基于微信公眾平臺提升入院服務效能的實踐與思考. 中國數字醫學, 2020, 15(7): 57-59.
8. 劉子嘉, 黃宇光. “三聯預康復”: ERAS 的術前優化. 醫學與哲學, 2017, 38(6): 12-14.
9. 曾妃, 蘭美娟, 梁江淑淵, 等. 25 例肺移植患者術前預康復的護理. 中華護理雜志, 2022, 57(17): 2080-2084.
10. 陳曼, 金林, 吳明瓏, 等. 老年全髖關節置換患者的術前預康復. 護理學雜志, 2022, 37(14): 90-93.
11. 李寅翠, 劉云. 全膝關節置換患者三聯預康復的研究進展. 護理與康復, 2020, 19(5): 28-31.
12. 陳佳萍, 施曉蘭, 李鶴. 胰腺癌患者術前預康復的研究進展. 現代臨床護理, 2022, 21(3): 72-78.
13. 朱峰, 龔劍峰. 預康復在腹部外科中的價值. 腹部外科, 2021, 34(1): 10-13, 17.
14. Prentice JC, Davies ML, Pizer SD. Which outpatient wait-time measures are related to patient satisfaction?. Am J Med Qual, 2014, 29(3): 227-235.
15. Goldstein IH, Hribar MR, Read-Brown S, et al. Association of the presence of trainees with outpatient appointment times in an ophthalmology clinic. JAMA Ophthalmol, 2018, 136(1): 20-26.
16. Hsiang WR, Lukasiewicz A, Gentry M, et al. Medicaid patients have greater difficulty scheduling health care appointments compared with private insurance patients: a meta-analysis. Inquiry, 2019, 56: 46958019838118.
17. Hribar MR, Huang AE, Goldstein IH, et al. Data-driven scheduling for improving patient efficiency in ophthalmology clinics. Ophthalmology, 2019, 126(3): 347-354.
18. 余開煥, 余紅松, 馬鵬. 醫院信息化建設有利于改善醫患關系. 中國數字醫學, 2014, 9(11): 106-108.

West China Medical Journal

Research on the application effect of information construction of the hospital admission service center based on improving patients’ medical experience

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