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        west china medical publishers
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        find Keyword "根本原因分析法" 2 results
        • Efficacy of Root Cause Analysis on the Management of Adverse Nursing Events in the Infusion Room of the Department of Pediatrics

          ObjectiveTo explore the application and effect of root cause analysis (RCA) in the management of adverse nursing events. MethodsNursing staff members were trained to establish the team of root cause analysis. They collected related materials of adverse nursing events in the infusion room of the Department of Pediatrics, found out the proximal causes and root causes, developed and implemented the corrective measures. RCA was carried out between January 2013 and December 2014. The efficacy was evaluated and the adverse events rate was compared before and after the practice. ResultsAfter the performance of RCA, the reporting rate of adverse events increased, the rate of adverse events decreased, and the reporting rate of potential safety problems also increased. All those changes were significant (P<0.01). ConclusionRoot cause analysis can decrease the rate of adverse nursing events, raise the reporting rate of adverse events. It is an effective guarantee to improve the nursing safety management.

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        • 根本原因分析在降低門診采血護患糾紛中的應用

          目的用根本原因分析法(RCA)分析門診采血工作中不斷增多的護患糾紛的原因,并采取相應的對策,減少護患糾紛的發生。 方法整理分析2014年某院門診采血室護患糾紛案例發生情況,采用RCA法分析發生原因,得出其原因主要為護患溝通不良、護理人員主動服務意識不強、護理人員操作欠規范、護理人力資源不足、環境因素等,針對各原因于2015年采取綜合整改措施。比較分析實施相應防范措施前后的護患糾紛發生情況。 結果2014年護士總數18人,抽血患者總數約為87萬例次,發生護患糾紛72例次,護均糾紛發生率為4.0例次/護,患均糾紛發生率約為8.28/10萬;2015年護士總數32人,抽血患者總數約為88萬例次,發生護患糾紛20例次,護均糾紛發生率為0.6例/護,患均糾紛發生率約為2.27/10萬。 結論RCA法能夠找出引起護患糾紛的根本原因,優化護理環節,有效降低門診采血室護患糾紛發生率,提高患者滿意度。

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